Better Business Bureau Warns Consumers Against AmeriServ Electrical, Inc.

The Better Business Bureau is warning consumers to be cautious when dealing with AmeriServ Electrical, Inc.

Complaints have been sent to an address listed as 5126 Bristol Industrial Way, Suite 100, Buford, GA 30518-1771. However, complaints sent to that address, and a subsequent post office box, were returned.

When BBB contacted them via phone call, they claimed their current address is the one listed in Buford.

Their nature of business is listed as Electricians – Residential and Garage Door Repair. The BBB began a file on this firm back in May 2013 and AmeriServ currently has an F rating with BBB.

Spokesman for BBB Fred Elsberry shard his concerns about AmeriServ with WNEG News.

“I would say that the two biggest concerns we have is that they don’t seem to respond to their customers’ issues,” said Elsberry. “We have a lot of unanswered and unresolved issues that have come through us that we’ve not been able to help customers on. That’s what’s driving their F rating. The second thing is even though they have an F rating, they’re brazen enough on their website to say they’re a BBB accredited business with an A+ rating.”

Some of the issues that have arisen with this company include not honoring quoted prices, the business services being inferior, defective, or causing more damage and repairmen arriving late to appointments or never arriving at all.

Elsberry advises consumers who are concerned about this company to contact BBB.

“Contact us and if they haven’t filed a complaint we can encourage them to do that,” said Elsberry. “Based on our experience with them, we would probably incur them to look at small claims court.”

For more information on BBB’s review on this business, visit bbb.org.