GDVS Office Hours To Change Starting in March

Hours of operation at Georgia Department of Veterans Services offices will change effective March 1.

The Department said that in order to keep up with ever-growing administrative time demands, Georgia Department of Veterans Services offices will open to the public one hour later each day starting on March 1.

Officials said that service officers will use the hour to work completing administrative tasks.

Effective Tuesday, March 1, the new hours at most GDVS offices will be 9 a.m. to 4:30 p.m. However, office hours vary at some facilities, specifically those co-located within VA buildings.

Department of Veterans Services officials said the work of filing benefits claims is a time-consuming process involving direct interaction with veterans. However, officials said the job does not end when the veteran departs the office, as follow-on administrative work remains for the service officers involved and noting that most GDVS offices operate without administrative support, officials say these tasks fall directly on the service officers themselves.

The Department said this demand has increased with new VA procedures requiring time-consuming scanning and faxing of certain documents.

Also, officials said maintaining VA certification requires uninterrupted time be spent completing necessary training.